Premium features not working after subscribing

Option 1: Restore your purchase in the app

1. Open Hiya Spam Blocker

2. Tap the Premium tab

3. Scroll down and tap Restore

Option 2: Update the app, then restore

1. Open the App Store (iPhone) or Google Play Store (Android)

2. Tap your profile icon

3. Find Hiya and tap Update to get the latest version

Once updated, open Hiya Spam Blocker and restore Premium:

• iPhone: go to Settings → Contact & Support → Restore subscription

• Android: open the Premium tab and tap Restore

Still not working?

• Check your account — make sure you're signed into the same Apple ID or Google account you used to subscribe

• Try reinstalling — uninstall Hiya Spam Blocker, restart your device, reinstall, then tap Restore again

Family Sharing: Hiya Spam Blocker Premium subscriptions cannot be shared through Family Sharing on either Android or iOS. Each user needs their own subscription.

June 4, 2026 - All versions