# Help center

> Hiya Spam Blocker Help Center

## Getting Started

Set up Hiya on your device and get protected from spam calls

- [How to set up Hiya Spam Blocker for Android](https://apphelp.hiya.com/en/articles/1-how-to-set-up-hiya-spam-blocker-for-android): Step-by-step guide to install and configure the Hiya Spam Blocker app for Android
- [How to set up Hiya Spam Blocker for iPhone](https://apphelp.hiya.com/en/articles/2-how-to-set-up-hiya-spam-blocker-for-iphone): Step-by-step guide to install and configure the Hiya Spam Blocker app for iPhone
- [Transferring your Premium subscription to a new device](https://apphelp.hiya.com/en/articles/29-transferring-your-premium-subscription-to-a-new-device): How to move your subscription and settings to a new phone when you upgrade devices

## Troubleshooting

Fix common issues with Hiya on Android and iPhone

- [Hiya Spam Blocker is not working on my Android device](https://apphelp.hiya.com/en/articles/3-hiya-spam-blocker-is-not-working-on-my-android-device): Steps to fix the Hiya Spam Blocker app when it stops blocking calls or showing caller ID on Android
- [Hiya Spam Blocker is not working on my iPhone](https://apphelp.hiya.com/en/articles/4-hiya-spam-blocker-is-not-working-on-my-iphone): Steps to fix the Hiya Spam Blocker app when it stops blocking calls or showing caller ID on iPhone
- [iPhone Call Blocking & Identification toggles missing or not staying on](https://apphelp.hiya.com/en/articles/5-iphone-call-blocking-and-identification-toggles-missing-or-not-staying-on): What to do when the Hiya Spam Blocker switches in iPhone Settings don't appear, are out of order, or won't stay turned on
- [Why do blocked calls still go to voicemail?](https://apphelp.hiya.com/en/articles/6-why-do-blocked-calls-still-go-to-voicemail): Why blocked calls leave voicemails on Android and iPhone
- [How to block spam calls from specific area codes and prefixes](https://apphelp.hiya.com/en/articles/7-how-to-block-spam-calls-from-specific-area-codes-and-prefixes): The best defense against spoofed calls and neighbor scams
- [Contacts not showing in Hiya Spam Blocker](https://apphelp.hiya.com/en/articles/23-contacts-not-showing-in-hiya-spam-blocker): Fix contacts not appearing in Spam Blocker by granting the correct permissions on Android or iPhone
- [Call log not showing recent calls](https://apphelp.hiya.com/en/articles/24-call-log-not-showing-recent-calls): How to fix missing call history or recent calls
- [Still getting spam calls after enabling Hiya Spam Blocker](https://apphelp.hiya.com/en/articles/25-still-getting-spam-calls-after-enabling-hiya-spam-blocker): Why spam calls may still come through and how to configure Hiya Spam Blocker for maximum protection on Android and iPhone
- [Call forwarding and accessing voicemails](https://apphelp.hiya.com/en/articles/30-call-forwarding-and-accessing-voicemails): Learn about enabling, restoring, or disabling call forwarding when setting or removing the app
- [App is slow, freezing, or lagging](https://apphelp.hiya.com/en/articles/33-app-is-slow-freezing-or-lagging): What to do when the Hiya Spam Blocker app is running slowly, freezing, or taking too long to load
- [Screen is zoomed in or content is cut off on iPhone](https://apphelp.hiya.com/en/articles/34-screen-is-zoomed-in-or-content-is-cut-off-on-iphone): What to do when the Hiya Spam Blocker app appears zoomed in, oversized, or has text and buttons cut off on iPhone
- [Can't make outgoing calls on Android](https://apphelp.hiya.com/en/articles/35-can-t-make-outgoing-calls-on-android): What to do when outgoing calls fail or don't connect on Android after setting Hiya Spam Blocker as your default phone app
- [Bluetooth audio routes to wrong device on Android](https://apphelp.hiya.com/en/articles/36-bluetooth-audio-routes-to-wrong-device-on-android): Why calls may automatically route through Bluetooth when using Hiya Spam Blocker as the default phone app, and how to manage audio routing
- [Call Screener isn't working on Android](https://apphelp.hiya.com/en/articles/39-call-screener-isn-t-working-on-android): Fix Call Screener on Android when it's stuck, not screening, sending calls back, or screening your contacts
- [Why some calls show as "Private Number" or have no name](https://apphelp.hiya.com/en/articles/40-why-some-calls-show-as-private-number-or-have-no-name): What "Private Number" means and how to get caller names showing again
- [How to pause or turn off Hiya Spam Blocker (without uninstalling)](https://apphelp.hiya.com/en/articles/41-how-to-pause-or-turn-off-hiya-spam-blocker-without-uninstalling): Pause screening, stop calls forwarding to voicemail, or turn off blocking and caller ID — without deleting the app

## Subscription & Billing

Manage your Hiya Premium subscription, cancellations, and refunds

- [What is Hiya Spam Blocker Premium?](https://apphelp.hiya.com/en/articles/8-what-is-hiya-spam-blocker-premium): Overview of Hiya Spam Blocker Premium features and what's included in the free version
- [How to cancel your subscription](https://apphelp.hiya.com/en/articles/9-how-to-cancel-your-subscription): Cancel your Hiya Spam Blocker Premium subscription on Android or iPhone
- [How to request a refund](https://apphelp.hiya.com/en/articles/10-how-to-request-a-refund): Request a refund for your Spam Blocker Premium subscription
- [Premium features not working after subscribing](https://apphelp.hiya.com/en/articles/11-premium-features-not-working-after-subscribing): How to restore your Premium purchase if features aren't showing
- [Premium not activating after payment](https://apphelp.hiya.com/en/articles/20-premium-not-activating-after-payment): Fix Premium features not working after purchasing a subscription on Android or iPhone
- [Why was my account charged?](https://apphelp.hiya.com/en/articles/21-why-was-my-account-charged): How app store billing works and how to dispute unexpected charges or get a refund

## Features

Learn how to use call blocking, caller ID, call screening, and more

- [How to use Call Screener on iPhone](https://apphelp.hiya.com/en/articles/12-how-to-use-call-screener-on-iphone): Set up and manage Enhanced Call Screening for spam protection on iPhone
- [How to allow all calls from your contacts](https://apphelp.hiya.com/en/articles/13-how-to-allow-all-calls-from-your-contacts): Make sure calls from your saved contacts always ring on your phone
- [How to report a spam call](https://apphelp.hiya.com/en/articles/14-how-to-report-a-spam-call): Report spam or scam calls to help improve the Spam Blocker database
- [How to block unknown numbers on iPhone](https://apphelp.hiya.com/en/articles/15-how-to-block-unknown-numbers-on-iphone): Why you can't block unknown numbers on iPhone and what to do instead
- [How to clear your call history](https://apphelp.hiya.com/en/articles/16-how-to-clear-your-call-history): Delete your call history in the Hiya Spam Blocker app
- [How to block and unblock specific numbers](https://apphelp.hiya.com/en/articles/26-how-to-block-and-unblock-specific-numbers): How to manually block or unblock a specific phone number in Hiya Spam Blocker
- [Visual voicemail setup and troubleshooting](https://apphelp.hiya.com/en/articles/31-visual-voicemail-setup-and-troubleshooting): How to access and use your Hiya Spam Blocker voicemail inbox, enable transcription, and fix common playback issues
- [How to use Call Screener on Android](https://apphelp.hiya.com/en/articles/32-how-to-use-call-screener-on-android): Set up and manage the AI-powered Call Screener and Visual Voicemail on Android
- [How to look up a phone number](https://apphelp.hiya.com/en/articles/37-how-to-look-up-a-phone-number): How to search for a phone number to find out who it belongs to using Hiya Spam Blocker
- [Get the most out of Hiya Spam Blocker](https://apphelp.hiya.com/en/articles/42-get-the-most-out-of-hiya-spam-blocker): Set up Hiya Spam Blocker for the strongest spam-call blocking on iPhone and Android.
- [Make Call Screener screen calls the way you want](https://apphelp.hiya.com/en/articles/43-make-call-screener-screen-calls-the-way-you-want): Tune Call Screener so it screens the right callers, not people you know.

## Account & Privacy

Uninstall Hiya, delete your data, and manage permissions

- [How to uninstall Hiya Spam Blocker](https://apphelp.hiya.com/en/articles/17-how-to-uninstall-hiya-spam-blocker): Remove the Hiya Spam Blocker app from your Android or iPhone device
- [How to delete your data](https://apphelp.hiya.com/en/articles/18-how-to-delete-your-data): Request deletion of your personal data
- [How to report a bug or error](https://apphelp.hiya.com/en/articles/19-how-to-report-a-bug-or-error): Report a technical issue or bug in the Hiya Spam Blocker app
- [My phone number is labeled as spam — how to fix it](https://apphelp.hiya.com/en/articles/28-my-phone-number-is-labeled-as-spam-—-how-to-fix-it): What to do if your personal or business phone number has been incorrectly flagged as spam by Hiya
- [Your data and privacy](https://apphelp.hiya.com/en/articles/38-your-data-and-privacy): How to update or remove your number's caller ID, request comment removal, or make advanced privacy requests