Can't make outgoing calls on Android

What to do when outgoing calls fail or don't connect on Android after setting Hiya Spam Blocker as your default phone app

Some Android users are unable to place outgoing calls when Hiya Spam Blocker is set as the default phone app. This affects some devices, including certain Samsung phones after a One UI update.

Immediate workaround

Temporarily switch your default phone app back to your device's built-in Phone app, make your call, then switch back to Hiya Spam Blocker if needed.

To switch to the default Phone app:

  1. Go to your device Settings → Apps → Default apps → Phone app

  2. Select your device's built-in Phone app (labeled Phone or Samsung Phone depending on your device)

Place your call as normal using the built-in Phone app.

Switch back to Hiya Spam Blocker:

  1. Go to your device Settings → Apps → Default apps → Phone app

  2. Select Hiya Spam Blocker

If the workaround doesn't help

If you're unable to make calls even after switching away from Hiya Spam Blocker, contact support from Settings → Help and Support in the app. Include your device model, Android version, and a description of the error you see (if any) — this helps the engineering team investigate and solve the issue.

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