Hiya Spam Blocker is not working on my iPhone

Quick fixes

1. Update the app in the App Store (requires iOS 13 or above)

2. Check that Hiya Spam Blocker is enabled in Settings → Phone → Call Blocking & Identification

3. Don’t force-quit the app — Hiya Spam Blocker needs to run in the background to update its spam database and provide the most up-to-date spam and fraud protection

4. Open Hiya Spam Blocker once a day — this triggers a spam list update if the background refresh hasn’t run

Full reset (if quick fixes don’t work)

Important: Uninstalling will erase your block list. You may want to take a screenshot before uninstalling.

1. Disable Hiya Spam Blocker in Settings → Phone → Call Blocking & Identification

2. Force-quit the Settings app

3. Uninstall Hiya Spam Blocker

4. Restart your device

5. Reinstall Hiya Spam Blocker and re-enable the toggles

6. If you have a Premium subscription, open Hiya Spam Blocker and go to Settings → Contact & Support → Restore subscription to re-enable your Premium features.

Still not working?

If you’ve completed the full reset above and spam calls are still getting through, there may be a temporary issue with the blocking service. Contact support to report your bug from Settings → Help and Support — this helps us track the issue.